Today, the FTC issued its final Telemarketing Sales Rule (TSR) Amendments regarding prerecorded calls. In essence, this rule will eliminate pre-recorded telemarketing calls unless the consumer has previously agreed to take the calls.
As a bit of background, this rule has been brewing for quite some time now. In 2004, the telemarketing industry filed a petition [...]
Entries from August 2008
FTC Announces Final Telemarketing Sales Rule Amendment on Prerecorded Calls
August 19th, 2008 · No Comments
Tags: Telemarketing
What I Meant to Say Was . . .
August 19th, 2008 · No Comments
When I opened a Hyundai dealership in Athens, Georgia, I once sent letters to local Kia owners with a special coupon for oil changes at my dealership. That brilliant idea didn’t really earn me any customers, but it did trigger an angry letter from the local Kia dealer. Not my best idea. I apologized to [...]
Tags: Dealers in Trouble
12 Things That Keep You Awake at Night
August 19th, 2008 · No Comments
Your sales manager is sleeping with your receptionist (and her sister).
Your salespeople have stacks of credit applications in their office drawers.
The heat case your sales manager just threw off the lot works for the attorney general (and was a heat case because you packed her payment).
Your suppliers are sponsoring your service manager’s race car.
Your controller [...]
Tags: Fun
Dealer Settles Suit Where Contest Ended In Suicide
August 18th, 2008 · 2 Comments
A lawsuit involving a very sad situation in East Texas has finally been settled. In 2005, Patterson Nissan in Longview, Texas held a “Hands on a Hardbody” contest where people vied for a Nissan truck and other prizes by seeing who could keep their hands on the vehicle the longest. 48 hours into the event, [...]
Tags: Advertising
Get Rid of Bad Employees
August 15th, 2008 · No Comments
An article in the Atlanta Journal-Constitution shows why it is important to get rid of your problem employees:
It took the death of Darlene Dukes for a 911 operator to finally lose her job in Fulton County.
Gina Conteh survived nearly 12 years handling emergency calls despite a personnel record that includes fights with co-workers, chronic tardiness, [...]
Tags: Terminating Employees